Frequently asked questions
Are your products handmade?
Yes, every piece is handcrafted with care. This means slight variations in size, shape, and color are natural and make each piece unique.
Do you take custom orders?
Yes, we love creating custom pieces! Share your idea with us and we’ll work together to bring it to life.
How long does it take to make a piece?
Ceramics typically take time of 4–5 weeks for making, drying, firing, and finishing. Timelines may vary depending on the design.
Do you ship across India?
Yes, we ship pan India. Shipping charges may vary based on location and order size.
How long will it take to ship my order?
Orders are dispatched within 2–3 business days. Once shipped, delivery typically takes 7–10 business days depending on your location.
Please note that delivery timelines may occasionally be affected due to circumstances such as Sundays, public holidays, weather conditions, or remote locations.
What if my order arrives damaged?
Please share an unboxing video and photos within 24 hours, and we’ll assist you with a replacement or solution.
Do you accept returns?
Since each piece is handmade, we do not accept returns. However, we’re happy to help if there’s an issue with your order.
Are your ceramics food safe?
Yes, all functional pieces are made with food-safe glazes unless mentioned otherwise.
Are they microwave and dishwasher safe?
Most pieces are, but we recommend gentle handling and handwashing for longevity.